General IELTS Writing Task 1 Model Example
Complaint
You have purchased some goods from a company and the goods were supposed to be delivered within three days of purchase. Seven days have already gone and you have not received the products yet. Write a letter to a company manager with whom you arranged the delivery of goods.
General IELTS Writing Task 1/ IELTS Letter:
You should spend about 20 minutes on this task.
You have purchased some goods from a company and the goods were supposed to be delivered within three days of purchase. Seven days have already gone and you have not received the products yet. Write a letter to a company manager with whom you arranged the delivery of goods. In your letter:
- inform him/her what items you have purchased
- ask the reason for the delay in delivery
- suggest what can be done about the matter
You should write at least 150 words.
You do NOT need to write any address.
Begin your letter as follows:
Dear…,
Model Example Answer
Dear Sir or Madam,
I am writing to express my concern regarding the delayed delivery of goods I purchased from your company. On July 10th, I placed an order for a set of kitchen appliances, including a microwave oven, a blender, and a coffee maker. According to the purchase agreement, these items were supposed to be delivered within three days. However, it has now been seven days, and I have yet to receive the products.
I am quite disappointed with this delay, as it has disrupted my household routine significantly. I would appreciate it if you could provide an explanation for this unexpected delay and inform me of the current status of my order.
To resolve this matter, I kindly suggest that you expedite the delivery process and ensure that the goods reach me within the next two days. Additionally, I believe it would be fair to offer some form of compensation for the inconvenience caused, such as a discount on future purchases or a partial refund.
I trust you will address this issue promptly and ensure that such delays do not occur in the future. I look forward to your swift response.
Yours faithfully,
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