General IELTS Writing Task 1 Model Example
Complaint
You have just bought a new mobile phone from a website on the internet. When it was delivered, the phone was faulty. Write a letter to the company
General IELTS Writing Task 1/ IELTS Letter:
You should spend about 20 minutes on this task.
You have just bought a new mobile phone from a website on the internet. When it was delivered, the phone was faulty. Write a letter to the company. In the letter:
- introduce yourself
- explain the situation
- state what action you want to be taken
You should write at least 150 words.
You do NOT need to write any address.
Begin your letter as follows:
Dear…,
Model Example Answer
Dear Sir or Madam,
My name is XXXXX XXXXX, and I recently purchased a new mobile phone from your website. The order number is 1245789, and the phone model is Nokia5768. I was eagerly anticipating the arrival of the phone, but unfortunately, when it was delivered, I found that it was faulty.
Upon turning on the device, I noticed that the screen flickers intermittently, making it extremely difficult to use. Additionally, the battery seems to drain unusually fast, even when the phone is not in use. These issues have rendered the phone almost unusable, and I am quite disappointed given your company’s reputation for high-quality products.
I kindly request that you take immediate action to resolve this matter. I would prefer a replacement phone that is in perfect working condition. If a replacement is not possible, I would appreciate a full refund. Additionally, please provide a prepaid shipping label so that I can return the faulty phone to you without incurring any additional costs.
I trust that you will handle this issue promptly and look forward to your swift response.
Yours faithfully,
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