General IELTS Writing Task 1 Model Example
Complaint
You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff. Write a letter to the Registrar, complaining about the service you received.
General IELTS Writing Task 1/ IELTS Letter:
You should spend about 20 minutes on this task.
You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff. Write a letter to the Registrar, complaining about the service you received.
You should write at least 150 words.
You do NOT need to write any address.
Begin your letter as follows:
Dear…,
Model Example Answer
Dear Sir or Madam,
I am writing to express my deep concern and disappointment regarding the service my young daughter and I received at your hospital’s Emergency Department on October 25th. My daughter was suffering from severe stomach pains, and we had to endure an almost four-hour wait before she was attended to by a doctor.
During this prolonged period, we were continuously ignored by the other staff on duty. Despite my repeated attempts to seek assistance and information about when my daughter would be seen, the staff were unresponsive and unhelpful. This lack of attention and empathy in a place that should prioritise urgent care was extremely distressing.
As a parent, it was incredibly difficult to watch my child suffer while feeling helpless and unsupported. I understand that emergency departments can be busy, but the complete disregard for our situation was unacceptable.
I kindly request that you review the procedures and staff training in your Emergency Department to ensure that such incidents do not happen in the future. Prompt attention and clear communication are essential in an emergency setting, and improvements in these areas are urgently needed.
I hope you will take my complaint seriously and take the necessary actions to improve the service provided.
Yours faithfully,
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