General IELTS Writing Task 1 Model Example
Complaint
You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company.
General IELTS Writing Task 1/ IELTS Letter:
You should spend about 20 minutes on this task.
You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter:
- introduce yourself
- explain the situation
- say what action you would like the company to take
You should write at least 150 words.
You do NOT need to write any address.
Begin your letter as follows:
Dear…,
Model Example Answer
Dear Sir or Madam,
I am writing to express my frustration regarding a new mobile phone I purchased from your company. My name is Rosie, and I bought a Nokia3145 phone from your store on July 10th.
Unfortunately, within just a few days, the phone stopped working. It would not turn on despite being fully charged, and the screen remained completely unresponsive. I contacted your customer service representative a week ago, who assured me that the issue would be resolved promptly. However, as of today, the phone has still not been repaired, and I have not received any updates on the status of my request.
Given the significant inconvenience this has caused, I would like to request either a replacement phone or a full refund. I rely heavily on my mobile phone for both personal and professional use, and this delay has been exceedingly disruptive. Please address this issue immediately to restore my confidence in your company’s commitment to customer satisfaction.
I look forward to your prompt response.
Yours faithfully,
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